Whether you've got a billing question, a safety concern, or just want to tell us how you met your match - our US-based care team reads every note and writes back like neighbors. No bots, no tickets lost in the void.
Pick the channel that fits your question. For anything urgent - safety, suspicious profiles, or billing - email is the fastest route. We do not operate a public phone line or live chat, which keeps our small team focused on thoughtful, written replies.
[email protected]
Best for account help, billing, verification, safety reports, and press inquiries. Most emails get a human reply within one business day.
Monday-Friday, 9:00 AM - 5:00 PM EST
Closed on federal holidays and the Sunday after every major harvest. Messages sent outside hours land at the top of the queue first thing the next business morning.
DatingSinglesGuide
Attn: Member Care
1425 Harvest Lane, Suite 210
Des Moines, IA 50309
United States
Most folks hear back within one business day. If you write us on a Friday evening after chores, you'll see a reply Monday morning with coffee. We'd rather take an extra hour and answer the actual question than fire off a canned response that misses the mark.
To help us help you faster, include your registered email address, the date of any charge in question, and a screenshot if something looks wrong on your screen. If you're reporting a profile that feels off, paste the username and a short note about what raised the red flag - our moderation team removes 2,300+ suspicious accounts a month based on member tips.
A quick heads-up: we'll never ask for your password, full credit-card number, or Social Security number over email. If anyone claiming to be from DatingSinglesGuide asks for those, it's a scam - forward the message to our support inbox and we'll handle it. You can read more in our safety tips guide.
About seven out of ten questions we receive are already covered on one of the pages below. Take a look - you might get your answer before you even finish your coffee.
Plain-English answers on pricing, verification, matching, and everything in between.
Browse the FAQHow to spot scammers, what to never share online, and how to report a suspicious profile.
Read safety tipsThe full four-step walkthrough from signup to first date, plus profile and verification tips.
See how it works